Leona's Refusal Skill in a Social Situation

Leona is at her friend Nicole's house. Nicole says her parents won't notice if a couple of beers go missing. Leona shakes her head and mumbles, "No, I don't want to break their trust." When Nicole insists that they won't care, Leona shakes her head again.

Which refusal skill is Leona forgetting to use in this situation?

A. Repeating her message as often as necessary

B. Using a firm tone of voice

C. Using the word "no"

D. Using strong nonverbal language

Answer: Using a firm tone of voice

Explanation: Using a firm tone of voice is what Leona forgetting to use. By using the firm tone shows that the person is standing strong to what he/she believes and is not going to change his/her beliefs.

Why tone is important? It helps someone better relate to the audience's emotions, needs, wants, and interests. The better the person can relate to them, the stronger their engagement with his/her content will be. Tone can build a connection between reader and writer (or reader and brand) by eliciting an emotional response from the reader.

Which refusal skill is Leona forgetting to use in this situation?

Leona is forgetting to use the refusal skill of using a firm tone of voice in the situation described.