An Employee Seeks Help with Printer Issue

Providing Printer Manual

Provide the printer manual: This can help the employee understand the printer's features, settings, and troubleshooting steps. A detailed manual can guide the user on how to operate the printer effectively and address common issues that may arise.

Checking Printer Settings

Check printer settings: The support agent can guide the employee to check important settings like paper size, print quality, and ink levels. By reviewing these settings, the agent can identify any discrepancies or errors that may be affecting the printer's performance.

Restarting Printer

Restart printer: Sometimes, a simple restart can resolve temporary glitches or errors in the printer's system. By powering off and on the printer, any software bugs or connectivity issues may be cleared, allowing the device to function properly again.

Based on the given options, the best course of action would be B) Check printer settings. This step can help identify any settings-related issues that might be causing problems with the printer.